Internet

 

Ugly BiLL offers high speed ADSL2+ internet service carried on the Telstra national broadband network, as well NBN fibre broadband, and NBN satellite broadband service.

 

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Residential & Business Plans

No plan switch fees

Voice and Data Bundles Coming Soon!



ADSL Plans and Pricing

Ugly BiLL’s ADSL2+ internet is a ultra-highspeed Telstra national broadband service making it the ideal solution for business and the home power-user.

Speed is the key to an enhanced internet experience and our premium Telstra national broadband network ADSL2+ is as good as it gets without the expense of going to fibre or ethernet!

50GB

$60/month
  • $99 establishment cost
  • Minimum 6 month term
  • No excess data charges
  • Capped at $60
  • Total minimum cost over 6 months *$459
  • *Excludes hardware
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100GB

$70/month
  • $99 establishment cost
  • Minimum 6 month term
  • No excess data charges
  • Capped at $70
  • Total minimum cost over 6 months *$519
  • *Excludes hardware
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250GB

$80/month
  • $99 establishment cost
  • Minimum 6 month term
  • No excess data charges
  • Capped at $80
  • Total minimum cost over 6 months *579
  • *Excludes hardware
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500GB

$90/month
  • $99 establishment cost
  • Minimum 6 month term
  • No excess data charges
  • Capped at $90
  • Total minimum cost over 6 months *$639
  • *Excludes hardware
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ADSL2+: Things You Should Know

Important Information

The above pricing is for On-Net services.

UGLY BILL ADSL2+ ACCESS – ACCEPTABLE USE POLICY

All plans are shaped plans, offering ‘full speed’ access up to the specified download quota.

Downloading of metered data beyond the specified Download Quota may result in your speed (upload and download) being reduced to 64 Kbps until the end of your charging period.

All plans include 1 Static IP address and are intended for Business/Home Office broadband access.

While Ugly BiLL does not block IP ports and servers may technically be run on these plans, Ugly BiLL recommends the use of  ADSL plans for server and VPN applications.

These plans are ‘Layer 2′ services using the PPP protocol via PPPoE or PPPoA to connect.

Always-available connection – Connect anytime, no busy signals, dedicated connection to the Internet.

Use your phone concurrently – Telephone line can place and receive calls concurrently – no second line needed!
Supports PPPoE client software or a PPPoE / PPPoA compatible firewall device.

All Operating Systems Welcome – If it supports PPPoE, you’re welcome to use it. Mac, Linux, PC/Windows, whatever. We don’t discriminate.

Bring your own ADSL Modem – Choose the Modem that suits your needs – bring your own or buy one from us at a competitive rate – see our price list for details.

Regional surcharge – Access price surcharge may apply to regional service.

No upload surcharge – All upload-direction data is free of charge.

Usage based plans are also available; please contact us for more details.

*Some other ADSL service providers assess and usage charge for both upload and download data on your ADSL connection. This means that applications which send and receive data concurrently (such as online games) are effectively double-charged. Ugly BiLL assesses usage only in the ‘download’ (Internet-to-customer) direction, and traffic returned from the customer to the Internet is FREE.

$99 once-off setup and activation fee applies to new ADSL services.
$59 once-off setup and activation fee applies to ADSL services transferred (churned) from other supporting ADSL providers.
No Contract commitment, a $99 early termination fee applies if service is cancelled within 6 months.
Monthly payments may only be made via credit card or Direct Debit from a bank account.
ADSL services are non-refundable.

Definitions:

K is Kilobyte
MB is Megabyte
GB is Gigabyte, 1 Gigabyte is equal to 1,000 Megabytes
Shaped means once you reach your allocated transfer allowance for the month your speed is throttled back to 64K download by 64K upload
Monthly Download is Peak = 12.00pm to 11.59pm, Off Peak 12.00am to 11.59am.

Limitations

No resale of bandwidth – Access provided for personal and immediate family use only.
$99 early termination fee if service is cancelled within 6 months.
Monthly payments may only be made via credit card or direct debit paid in advance.
Ugly BiLLservices are non-refundable.
Additional limitations are noted below in the notes section.
Conditions may change – If service conditions are changed in the future, customers will be permitted to cease using the service without penalty if the new conditions are not accepted.

The  ADSL early termination fee
The  ADSL service is normally provisioned within 21 days and activated by Ugly BiLL no later that 7 days thereafter at which time Ugly BiLL will commence billing the customer.

Customers wishing to terminate their ADSL service with Ugly BiLL prior to the end of the first six months from activation date are liable to pay an early termination fee of $99.

Automatic  ADSL Service Cancellations
Please be aware that your Ugly BiLL ADSL service will be automatically cancelled by the carrier and a new ADSL service will need to be ordered by you (including a new $99 Activation fee):

When your Telephone account is cancelled.
When you shift location (even if taking the same number with you).
If you order an ADSL-incompatible product on the line ADSL is delivered on.

INFORMATION ABOUT THE SERVICE

Here’s a quick summary of all the important bits about your Ugly Bill ADSL2+ plan. It covers things like the length of your contract and how much you need to pay each month.

 

Minimum Term

The minimum term of the plan is 12 months.

 

What’s Included and Excluded?

Data Allowance each month, where 1GB = 1,000 MB. Data usage metered is download only.

There are no peak or off peak restrictions on your usage.

If you reach your data allowance within the billing period, your service will be throttle, this reduces the speed to 256Kbps / 256Kbps and will remain so until the service is manually un-throttled by moving up to the next data plan, or until the end of the anniversary date when the service is automatically un-throttled.

 

Internet Speeds

Up to 24Mbps / 1Mbps

Speed quoted are maximum theoretical speeds. Actual speeds you will receive will vary due to a number of factors such as your equipment, software, and internet traffic.

 

INFORMATION ABOUT PRICING

Plan Monthly Charge Monthly Included Data Price per GB Total Minimum Charge
50GB $60 50GB $1.20 $819
 100GB $70 100GB $0.70 $939
250GB $80 250GB $0.32 $1,059
500GB $90 500GB $0.18 $1,179

 

Data Usage Guide: Watching movies or TV show on Netflix usage about 1GB of data per hour for each stream of standard definition video and up to 3GB per hour for HD video.

 

Early Termination

If you choose to cancel your service or it is disconnected for any reason within the contract term, you will be charged an Early Termination Fee (ETF) of $99.

 

Connection Charge

12 Month Term: $99

 

OTHER INFORMATION

Equipment

Ugly BiLL can supply hardware which is certified for use on the ADSL network. Please contact us for a quote.

You may choose to supply your own equipment, however, you will be responsible for the configuration and implementation of the device. Ugly BiLL will support the device ongoing on a “best effort” basis.

 

Billing

We will bill you in advance for the minimum monthly charge. Your first bill will include charges for part of the month from when you took up your plan until the end of that billing cycle, as well as the minimum monthly charge in advance for the next billing cycle and your connection fee.

 

We’re here to help

Ugly BiLL Telecom is a boutique Telco and we pride ourselves on personalized service and outstanding customer care. If we have not provided the knowledge or support you expect, we want to know about it so we can do better.
If you have any questions, just call us on 1300 789 084 so we can serve you better. You can also visit us at www.uglybill.com.au  for additional information, including to access information about your usage of the service.

 

Complaints

Any complaints or feedback you have for us can be sent via email to info@uglybill.com.au.

The quickest way to resolve your complaint is by speaking with one of our consultants. If they are unable to solve your problem, a manager will take responsibility for your issue. Should you wish to speak to a team member about your complaint, please phone 1300 789 084 8.30am – 5.30pm Mon – Fri.

If you wish to lodge a written complaint you can send correspondence to info@uglybill.com.au
Or
Ugly BiLL Customer Relations

PO Box 502
CLEVELAND QLD 4163

Ugly BiLL aim to respond to your complaint within 48 hours and resolve complaints within 10 working days of receipt of the complaint.

If your complaint is not resolved and you would like it investigated further, we will escalated to a Senior Case Manager.

To ensure your complaint is resolved, we may need to contact you to find out more information and to discuss the matter with you. We ask, while your complaint is being investigated, that amounts that are not in dispute are paid on time. Should your matter require extra time to resolve, we will discuss this with you and provide you with updates.
If you are not satisfied with the case review of your complaint, you can ask the Telecommunications Industry Ombudsman (TIO) to assist, after you have spoken with us.

To lodge a complaint with the TIO you can call 1800 062 058 or write to:

TIO
PO Box 276
Collins St West VIC 8007

 

 


NBN Standard 12Mbps Plans and Pricing

Ugly BiLL’s NBN™ service give you access to fast, reliable phone and internet services

50GB

$60/month
  • $99 establishment cost
  • Minimum 6 month term
  • No excess data charges
  • Capped at $60
  • Total minimum cost over 6 months *$459
  • *Excludes hardware
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100GB

$70/month
  • $99 establishment cost
  • Minimum 6 month term
  • No excess data charges
  • Capped at $70
  • Total minimum cost over 6 months *$519
  • *Excludes hardware
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600GB

$80/month
  • $99 establishment cost
  • Minimum 6 month term
  • No excess data charges
  • Capped at $80
  • Total minimum cost over 6 months *$579
  • *Excludes hardware
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1000GB

$90/month
  • $99 establishment cost
  • Minimum 6 month term
  • No excess data charges
  • Capped at $90
  • Total minimum cost over 6 months *$639
  • *Excludes hardware
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NBN: Things You Should Know

NBN Co has scheduled the roll out of the network around the country. To find out when your area will be covered by the NBN, check the NBN Co’s coverage map

Service Description and Terms – NBN

 

This document contains the Service Description and Terms for the supply of NBN Access. The NBN Access service is supplied by Cybertel Telecom  Pty Ltd (ABN 20 114 904 835), trading as Ugly BiLL. The Standard Terms and Conditions apply to this service.
1. THE SERVICE

  1. 1.1. NBN Access is the supply of connectivity and internet via services supplied by NBN Co Limited by means of the National Broadband Network (NBN).
  2. 1.2. NBN Access comes in three varieties:
    1. (a) NBN Fibre;
    2. (b) NBN Wireless; and
    3. (c) NBN Satellite.
  3. 1.3. NBN Fibre is a high speed broadband access service where the service will be supplied using one of a mix of technologies that have a fibre component to them. The mix of technologies includes:(a)Fibre to the Premises (FTTP) where the fibre will run all the way to the premises(b)Fibre to the Node (FTTN) where the fibre will reach a neighbourhood node or cabinet and from there uses NBN owned or controlled copper cabling to the customer’s premises(c)Fibre to the Building (FTTB) where the fibre will reach the basement of multi dwelling units and uses the existing copper in the building to supply connectivity between the unit in the building and the fibre in the basement.NBN Fibre requires that the necessary NBN infrastructure be fully constructed and NBN equipment be installed into the premises.
  4. 1.4. NBN Wireless is a high speed broadband access service that is supplied using a point to point wireless service that is part of the NBN. It is available to premises where NBN Fibre will not be made available. The service will require the installation of wireless radio equipment in the premises.
  5. 1.5. NBN Satellite is a high speed broadband access service that is supplied using NBN satellite technology. It is for premises where NBN Fibre and NBN Wireless will not be made available.
  6. 1.6. All Ugly BiLL NBN Access plans will be supplied with Internet data but may also be supplied with a voice service. We reserve the right to provide access to the Internet via Proxy Servers.
  7. 1.7. If Ugly BiLL sells a voice service over the NBN, the terms and conditions for the supply of the voice component are set out in the Service Description – Ugly BiLL IP Voice.
  8. 1.8. To acquire an NBN Access service, you must be in an area that is enabled for NBN services. We do not guarantee provision of service to every applicant.

2. NBN ACCESS SPEEDS

  1. 2.1. The NBN Access Plan you choose will stipulate the access connection speed for the Service. This is a speed nominated by NBN and represents the maximum speed that will apply to your service.
  2. 2.2. The actual speeds for the service may be slower and vary due to many factors including type/source of content being downloaded, hardware and software configuration, the number of users and performance of interconnecting infrastructure not operated by Ugly BiLL. Devices connected by Wi-Fi may experience slower speeds than those connected by Ethernet cable.

3. INSTALLATION AND NTD

  1. 3.1. NBN Access is only available at locations that NBN has activated. You may check whether your premises are NBN activated by using the coverage checker available on the Ugly BiLL website. This is indicative only and Ugly BiLL does not guarantee that it will be able to accept all applications for service.
  2. 3.2. The installation process will vary depending on whether your premises has been connected, meaning that NBN has installed relevant facilities and network termination devices into the premises.
  3. 3.3. If the premises have already had a connection made to the NBN, installation generally can be completed without the need for you to be physically present at the premises.
  4. 3.4. If the premises require NBN to install any infrastructure or equipment, you or your authorised representative will need to be present at the premises at a time and date that is nominated by us. In the absence of intervening factors, an NBN representative will attend the premises and install the necessary infrastructure and equipment. You must co-operate with the NBN representative and comply with all reasonable requests of the NBN representative.
  5. 3.5. If we and NBN Co reasonably determine that the NBN installation required is standard, you agree that we can complete the NBN installation unless you tell us otherwise.
  6. 3.6. If you wish to re-schedule an installation appointment you must provide us with at least 3 working days’ notice. If you do not provide us with at least 3 working days’ notice or you miss your scheduled appointment you may be charged a missed installation appointment fee. The NBN representative or Ugly BiLL may reschedule an appointment with you. We are relying on NBN to tell us about a reschedule of your appointment and will give you as much warning as we reasonably can.
  7. 3.7. We will use due care in organising your appointment time and there may be other statutory guarantees, implied conditions or warranties under consumer protection laws that cannot be excluded which may apply. However, given that Ugly BiLL is not solely responsible for the installation of your NBN Service or equipment needed to use the NBN Services, Ugly BiLL cannot promise that your appointment time will be met and there may be circumstances where your appointment cannot go ahead at the scheduled time or date. To the extent reasonably permitted under consumer protection laws, Ugly BiLL excludes liability to you for any damage or loss you suffer because the appointment did not occur at the scheduled time or date where the failure to meet the appointment time was not contributed to by Ugly BiLL.
  8. 3.8. A range of NTD may be used by NBN. However, you must follow the reasonable instructions of the NBN representative or the manuals provided with the NTD. In general, both the NBN power supply unit and the modem must always be connected directly to mains power supply. If your mains power supply fails or the power is turned off, and you have no backup battery for the NTD and the modem, all services delivered through the NBN will stop working.

4. SERVICE LIMITATIONS

  1. 4.1. Some services offered by third party carriers, such as PABX systems, certain fax services, EFTPOS and back-to-base alarms may be incompatible with the NBN service and may not be available to you after connection of the NBN service.
  2. 4.2. You may not resell, onsell or otherwise onward supply your NBN Access service. You must ensure that it is not made available or used by ISPs, Internet Cafés or Web Hosting Companies.
  3. 4.3. You agree that an NBN connection can only be used at one physical location and with one network system operation at this site. You may not use the connection for multiple locations.

5. EQUIPMENT

  1. 5.1. You must ensure that you have compatible, working equipment installed to access and use your NBN service including, but not limited to router and cabling. We will not compensate you for access or performance problems caused by equipment which is not supplied by us.
  2. 5.2. If we have agreed to supply you with a piece of equipment, we reserve the right to and may supply an alternative model or brand of modem/router, of similar quality and technical specification to the one displayed on the Ugly BiLL website when you registered.
  3. 5.3 Ugly BiLL only provides technical support for makes and models of modem/router supplied by Ugly BiLL. If you are using a model of modem/router not supplied by Ugly BiLL, assistance may be available directly from the manufacturer’s own technical support service.
  4. 5.4. We will only deliver ordered equipment to the contact address supplied by you in your application for service.
  5. 5.5. In a situation where you are not available to receive delivered equipment and the equipment is returned to us, the cost of the return will be borne by you. In addition, we will charge you to redirect/resend the equipment. Shipping & handling fees are non-refundable.
  6. 5.6. You must ensure that the equipment installed is not covered in a way that prevents air circulating around the equipment.

6. SUPPORT

  1. 6.1. We provide support for the following:
    1. (a) NBN installations on the routers and modems purchased from us;
    2. (b) New account set up & installation;
    3. (c) Disconnections;
    4. (d) Sending and receiving email from Ugly BiLL Post Office;
    5. (e) Connecting to the Internet;
    6. (f) Viewing web pages;
    7. (g) Downloading & uploading files & attachments.
  2. 6.2. We may not be able to provide support which requires assistance with Apple computers.

7. SERVICE FAULTS

  1. 7.1. While we will endeavour to make NBN Access services available to customers 24 hours a day, 7 days a week, NBN Access services are not fault free and we cannot guarantee uninterrupted service, or the speed, performance or quality of the service.
  2. 7.2. There are many factors outside of our control that may affect NBN services, such as the performance of third party suppliers and equipment, force majeure events and your hardware and software configuration.
  3. 7.3. We reserve the right to perform maintenance work from time to time, which may temporarily interrupt your access to the service. Where possible, we will perform this work during non-peak times.
  4. 7.4. You must direct all queries regarding faults/outages of the service to our technical support Help Desk (see contact details online at www.uglybill.com.au). You must not direct inquiries to third party service providers, including NBN Co or Telstra. We will invoice you for costs incurred by us if you engage a third party for assistance with your service.
  5. 7.5. There may be circumstances where Ugly BiLL needs to escalate the fault to NBN Co. If NBN Co determines that the fault is caused by your equipment (for example faulty cabling or router), you will be charged a fee for Incorrect NBN Fault Lodged as set out iat www.uglybill.com.au.

8. MINIMUM CONTRACT PERIOD

  1. 8.1. All NBN plans have a Minimum Contract Period. The Minimum Contract Period is the minimum period during which you must acquire the service. The Minimum Contract Period commences when the service is activated.
  2. 8.2. If, during the Minimum Contract Period, you cancel the service or we cancel the service because of your default, you must pay an early termination charge. Such termination fees are set out at www.uglybill.com.au.
  3. 8.3. The Minimum Contract Period varies from plan to plan, and will be advised to you during your application for the service.

9. STANDARD CHARGES

  1. 9.1. The NBN Access Service is a prepaid service. You must pay all charges in advance.
  2. 9.2. You must pay all equipment, delivery and set-up charges and the first month’s subscription fee once your nominated service delivery address passes the initial service qualification test prior to installation.
  3. 9.3. If you provide us with incorrect registration details which result in the service being installed on the wrong address, the set-up charges will be paid again to re-install the broadband service. You must provide the correct service details in writing to us before re-installation will proceed.
  4. 9.4. Monthly recurring fees are payable monthly. Seven days prior to the end of each month rollover date (rolling from the date of activation), the following month’s fee will be charged and you will acquire the service for that following month.

10. ADDITIONAL CHARGES

  1. 10.1. Additional charges set out in the Additional Pricing Page may be payable. You should specifically note the following:
    1. (a) Any withdrawal of NBN application may incur an application withdrawal charge as specified on the NBN Additional Pricing page online at www.uglybill.com.au.
    2. (b) If you provide incorrect information (such as incorrect address) on the NBN application which is actioned by NBN Co, then you will be liable for the costs incurred including, but not limited to:
      1. (i) A setup charge and relocation charge if the service can be relocated to the correct address or phone number; or
      2. (ii) A setup charge and early termination fee if the incorrect service cannot be relocated.
    3. (c) Early termination fees will be payable, as specified in the plan brochure, if you terminate the service prior to the completion of the minimum service period.

11. PAYMENTS

  1. 11.1. Payment options are credit card and/or direct debit from a nominated bank account, as specified on the Ugly BiLL website for the plan chosen by you. Accounts paid with an American Express or Diners Club card will incur a surcharge of 4.4% (incl. GST) of the payment amount when we debit the card.
  2. 11.2. Ugly BiLL may choose not to issue an invoice but charges will be incurred and payable regardless of the fact that an invoice has not been rendered.
  3. 11.3. As the service is prepaid, if a payment is declined, the service will be automatically suspended.
  4. 11.4. You authorise us to charge all termination fees, including, but not limited to, any early termination charges to your credit card or direct debit account on termination of your service. Such termination fees are set out at the Ugly BiLL website.

12. CANCELLING AN NBN ACCESS SERVICE

  1. 12.1. You may terminate the NBN service by giving us at least 30 days written notice. You must pay for charges for the service up to the end of the notice period.
  2. 12.2. If you cancel your NBN service before the end of your Minimum Contract Period, you will be required to pay the early termination charges.

13. EMAIL

  1. 13.1. Individual NBN Access plans may stipulate a number of email addresses that are available with an individual service. The accounts are POP accounts and Ugly BiLL does not provide backup services for emails that have been downloaded from the mail server. Access to email accounts will terminate on termination of the Service unless you have acquired a separate email account service.
  2. 13.2. Ugly BiLL email accounts are intended for use in a residential context and must not be used for business purposes.
  3. 13.3. Virus filtering is performed on all email passing in or out of our email servers, and will not be disabled on individual accounts. Email messages detected with a virus are rejected immediately with details of the virus. You will not receive separate notification for each infected message which is rejected, but will be emailed a fortnightly summary of prevented viruses.
  4. 13.4. If you persistently send virus emails, or have virus infected emails sent from your network, you will be notified daily via email. Failure to fix the virus infected computer will result in a temporary block of all email services for you and your network.
  5. 13.5. SPAM or Junk email filtering is performed on a per email account basis. The account holder is able to select the appropriate filtration level, or disable this service. Email detected and prevented from delivery can be viewed via a website.
  6. 13.6. Sender address verification is performed on all incoming emails. This is enabled by default, but can be disabled on a per email address basis.
  7. 13.7. We do not guarantee faultless storage of emails, and will not be liable for any damage or loss, including loss of time, resulting from storage faults. Emails are only temporarily stored online. We will not be responsible for emails deleted automatically once the specified storage limit is reached – details of storage limits are available with the plan details online at the Ugly BiLL website
  8. 13.8. Email plans offer spam filtering and virus protection facilities. These features are to help you protect themselves against unwanted viruses and junk email. Ugly BiLL does guarantee protection against spam or viruses and recommends that you make use of other available protections such as anti virus software and firewalls.
  9. 13.9. We recommend that you use email client software (i.e. an email program) which will download and store copies of email on your own computer and/or will enable you to make hard copies of important emails.

14. WEBSPACE

  1. 14.1. Individual NBN Access plans may stipulate a certain amount of webspace that can be used by you for webpages and other content.
  2. 14.2. The webspace provided is intended for residential use only and must not be used for business purposes. Ugly BiLL does not backup webspace.
  3. 14.3. If you wish to establish a website for business purposes, Ugly BiLL is able to offer alternative webhosting services.
  4. 14.4. You release Ugly BiLL from all liability that you may suffer as a result of business use of the webspace.

15. MISCELLANEOUS

  1. 15.1. You use the service at your own risk and we take no responsibility for any data downloaded and/or the content stored on your computer. You agree not to make any claim against us, our suppliers, employees, contractors or assignees for any loss, damages or expenses relating to, or arising from, the use of the broadband service and/or our email services.
  2. 15.2. We reserve the right to add, or delete web sites to/from our filter list without prior notice to you.

INFORMATION ABOUT THE SERVICE

Here’s a quick summary of all the important bits about your Ugly BiLL NBN plan. It covers things like the length of your contract and how much you need to pay each month.

 

Minimum Term

The minimum term of the plan is 12 months.

 

What’s Included and Excluded?

Data Allowance each month, where 1GB = 1,000 MB. Data usage metered is download only.

There are no peak or off peak restrictions on your usage.

If you reach your data allowance within the billing period, your service will be throttle, this reduces the speed to 256Kbps / 256Kbps and will remain so until the service is manually un-throttled by moving up to the next data plan, or until the end of the anniversary date when the service is automatically un-throttled.

 

Internet Speeds

Starter: Up to 12Mbps / 5Mbps

Professional: Up to 25Mbps / 10Mbps

Advanced Up to 50Mbps / 20Mbps

Ultra Up to 100Mbps / 40Mbps

Speed quoted are maximum theoretical speeds. Actual speeds you will receive will vary due to a number of factors such as your equipment, software, and internet traffic.

 

INFORMATION ABOUT PRICING

Plan Monthly Charge Monthly Included Data Price per GB Total Minimum Charge
50GB 12/1 Mbps $60 50GB $1.20 $1,539
100GB 12/1 Mbps $70 100GB $0.70 $1,779
600GB 12/1 Mbps $80 600GB $0.13 $2,019
1000GB 12/1 Mbps $90 1000GB $0.09 $2,259
50GB  25/5 Mbps $65 50GB $1.30 $1,659
100GB 25/5 Mbps $75 100GB $0.75 $1,899
600GB 25/5 Mbps $85 600GB $0.14 $2,139
1000GB 25/5 Mbps $95 1000GB $0.095 $2,379
50GB 50/20 Mbps $75 50GB $1.50 $1,899
100GB 50/20 Mbps $85 100GB $0.85 $2,139
600GB 50/20 Mbps $95 600GB $0.158 $2,379
1000GB 50/20 Mbps $105 1000GB $0.105 $2,619
50GB 100/40 Mbps $90 50GB $1.80 $2,259
100GB 100/40 Mbps $100 100GB $1 $2,499
600GB 100/40 Mbps $110 600GB $0.183 $2,739
1000GB 100/40 Mbps $120 1000GB $0.12 $2,979

Data Usage Guide: Watching movies or TV show on Netflix usage about 1GB of data per hour for each stream of standard definition video and up to 3GB per hour for HD video.

 

Early Termination

If you choose to cancel your service or it is disconnected for any reason within the contract term, you will be charged an Early Termination Fee (ETF) of $99.

 

Connection Charge

24 Month Term: $99

Ugly BiLL will arrange a minimum of two appointments which are needed to connect your service to the NBN Network. A Standard installation of the NBN equipment is included, however if your installation is non-standard, NBN or Ugly BiLL will discuss and obtain your agreement to any additional charges before starting the work and these charges will appear on your first bill.

The first NBN connection at a new development may be subject to a government issued $300 New Development Charge.

 

OTHER INFORMATION

Availability

NBN Broadband is not available everywhere, you must check with us whether we can deliver a service to your location. Multi-Dwelling Units (MDUs) are not available from Ugly BiLL as yet.

If you are not the owner of the property where the service is going to be installed, you must obtain the owner’s consent to the installation of the NBN equipment, including where it is installed within your home.

 

Equipment

Ugly BiLL can supply hardware which is certified for use on the NBN network. Please contact us for a quote

You may choose to supply your own equipment, however, you will be responsible for the configuration and implementation of the device. Ugly BiLL will support the device ongoing on a “best effort” basis.

 

Service and Plan Changes

Once you connect an NBN service, you won’t be able to move your service back to the existing copper network as the copper network will be decomissioned in the short to medium future.

 

Billing

We will bill you in advance for the minimum monthly charge. Your first bill will include charges for part of the month from when you took up your plan until the end of that billing cycle, as well as the minimum monthly charge in advance for the next billing cycle and your connection fee.

 

We’re here to help

Ugly BiLL Telecom is a boutique Telco and we pride ourselves on personalized service and outstanding customer care. If we have not provided the knowledge or support you expect, we want to know about it so we can do better.
If you have any questions, just call us on 1300 789 084 so we can serve you better. You can also visit us at www.uglybill.com.au  for additional information, including to access information about your usage of the service.

Complaints

Any complaints or feedback you have for us can be sent via email to info@uglybill.com.au .

The quickest way to resolve your complaint is by speaking with one of our consultants. If they are unable to solve your problem, a manager will take responsibility for your issue. Should you wish to speak to a team member about your complaint, please phone 1300 789 084 8.30am – 5.30pm Mon – Fri.
If you wish to lodge a written complaint you can send correspondence to info@uglybill.com.au
Or
Ugly BiLL Customer Relations
PO Box 502
CLEVELAND QLD 4163

Ugly BiLL aim to respond to your complaint within 48 hours and resolve complaints within 10 working days of receipt of the complaint.

If your complaint is not resolved and you would like it investigated further, we will escalated to a Senior Case Manager.

To ensure your complaint is resolved, we may need to contact you to find out more information and to discuss the matter with you. We ask, while your complaint is being investigated, that amounts that are not in dispute are paid on time. Should your matter require extra time to resolve, we will discuss this with you and provide you with updates.
If you are not satisfied with the case review of your complaint, you can ask the Telecommunications Industry Ombudsman (TIO) to assist, after you have spoken with us.

To lodge a complaint with the TIO you can call 1800 062 058 or write to:

TIO
PO Box 276
Collins St West VIC 8007

Get in Touch

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