Telephone

 

Ugly BiLL offers traditional fixed line telephone services at greatly discounted prices. We also offer the latest NBN ready Voice Over IP and Hosted PBX technology.

 

 

Join Now

No Contracts

No Setup Fees

No ugly bills

Voice and Data Bundles Coming Soon!


Fixed Line PSTN Telephone Service

PSTN lines are the original telephone technology and are widely used by residential and business users around the world.

 

Ugly BiLL is a fully accredited Telstra full service fixed line service provider committed to saving you money. To start saving, simply switch to Ugly BiLL to access great rates on local calls, long distance, calls to mobiles and international destinations.

Whether you are a residential customer, run a small home based business or a large multi location corporation, Ugly BiLL has a comprehensive range of voice solutions to suit any need.


Residential

Line Rental $29.95
Local Calls
 17c Untimed
   Per Minute  Flag Fall
National Calls
 12c                  0
To Mobile
 28c                  0

 

Business

Line Rental Volume Discount
Local Calls
Volume Discount
  Per Minute  Flag Fall
National Calls
Volume Discount
To Mobile
Volume Discount

 

Fixed Line: Things You Should Know

Month to Month

INFORMATION ABOUT THE SERVICE

Here’s a quick summary of all the important bits about your Ugly BiLL Fixed Line Residential plan. It covers things like the length of your contract and how much you need to pay each month.

Minimum Term

The minimum term of the plan is 1 month.

INFORMATION ABOUT PRICING

Line Rental $29.95  
Calls Flagfall Per minute
Local Calls $0.17  
National Calls   $0.12
Mobile Calls   $0.28


Early Termination

You may choose to move or cancel your service at any time without penalty.

Connection Charge

PSTN connection charges will vary depending on the current infrastructure at the premises.

$64.90 no tech required inplace connection appointment if there is an inactive line currently at the premises.

$141.90 for a tech appointment if there is an inplace inactive line but the correct socket cannot be located.

$328.90 for a tech appointment to run brand new copper line to the premises where there is inplace available.

Ugly BiLL will arrange one of the above connection type appointments which are needed to connect your new PSTN service.

 

OTHER INFORMATION

Equipment

Ugly BiLL encourage BYO handsets for residential use, however can supply Telstra issue fixed line handsets.

Service Features

Ugly BiLL fixed line PSTN service offer all the same additional service features as Telstra. Please contact us for features and pricing.

Billing

We will bill you in advance for the monthly charge. Your first bill will include charges for part of the month from when you took up your plan until the end of that billing cycle, as well as the minimum monthly charge in advance for the next billing cycle and your connection fee.

We’re here to help

Ugly BiLL Telecom is a boutique Telco and we pride ourselves on personalized service and outstanding customer care. If we have not provided the knowledge or support you expect, we want to know about it so we can do better.
If you have any questions, just call us on 1300 789 084 so we can serve you better. You can also visit us at www.uglybill.com.au  for additional information, including to access information about your usage of the service.

Complaints

Any complaints or feedback you have for us can be sent via email to info@uglybill.com.au .

The quickest way to resolve your complaint is by speaking with one of our consultants. If they are unable to solve your problem, a manager will take responsibility for your issue. Should you wish to speak to a team member about your complaint, please phone 1300 789 084 8.30am – 5.30pm Mon – Fri.
If you wish to lodge a written complaint you can send correspondence to info@uglybill.com.au
Or
Ugly BiLL Customer Relations

PO Box 502
CLEVELAND QLD 4163
Ugly BiLL aim to respond to your complaint within 48 hours and resolve complaints within 10 working days of receipt of the complaint.

If your complaint is not resolved and you would like it investigated further, we will escalated to a Senior Case Manager.
To ensure your complaint is resolved, we may need to contact you to find out more information and to discuss the matter with you. We ask, while your complaint is being investigated, that amounts that are not in dispute are paid on time. Should your matter require extra time to resolve, we will discuss this with you and provide you with updates.
If you are not satisfied with the case review of your complaint, you can ask the Telecommunications Industry Ombudsman (TIO) to assist, after you have spoken with us.

To lodge a complaint with the TIO you can call 1800 062 058 or write to:

TIO
PO Box 276
Collins St West VIC 8007

 

 


VoIP Internet Telephone Service

VoIP (Voice Over Internet Protocol) is a technology that lets you make low cost phone calls over the internet.

 

Ugly BiLL’s business grade VoIP service is a fully-managed “converged” cloud communications solution delivered over a secure private network, ensuring as good as, if not better voice quality as the copper network.

Each month, you’ll enjoy the cost savings and added features that VoIP delivers by integrating your telephone, broadband internet into one service.

 


Residential

Line Rental $9.90
Local Calls
 11c Untimed
National Calls  11c Untimed

Per Minute  Flag Fall
To Mobile
 20c                  0c

Business

Line Rental Volume Discount
Local Calls
Volume Discount
National Calls Volume Discount

Per Minute  Flag Fall
To Mobile
Volume Discount

Voice Over IP: Things You Should Know

3 Month Minimum

INFORMATION ABOUT THE SERVICE

Here’s a quick summary of all the important bits about your Ugly BiLL VoIP Residential plan. It covers things like the length of your contract and how much you need to pay each month.

Minimum Term

The minimum term of the plan is 3 month.

INFORMATION ABOUT PRICING

Line Rental $9.90  
Calls Flagfall Per minute
Local Calls $0.11  
National Calls $0.11  
Mobile Calls   $0.20


Early Termination

If you choose to cancel your service or it is disconnected for any reason within the first 3 months, the full monthly fee for those 3 months will be charged. A minimum total of $29.70. For cancellation any time after the fourth month, there is no penalty.

Connection Charge

3 Month Term: $39.95

OTHER INFORMATION

Equipment

BYO Handsets.

Service Features

Ugly BiLL offer extensive call routing features. Please contact us for further information.

Billing

We will bill you in advance for the monthly charge. Your first bill will include charges for part of the month from when you took up your plan until the end of that billing cycle, as well as the minimum monthly charge in advance for the next billing cycle and your connection fee.

We’re here to help

Ugly BiLL Telecom is a boutique Telco and we pride ourselves on personalized service and outstanding customer care. If we have not provided the knowledge or support you expect, we want to know about it so we can do better.
If you have any questions, just call us on 1300 789 084 so we can serve you better. You can also visit us at www.uglybill.com.au  for additional information, including to access information about your usage of the service.

Complaints

Any complaints or feedback you have for us can be sent via email to info@uglybill.com.au .

The quickest way to resolve your complaint is by speaking with one of our consultants. If they are unable to solve your problem, a manager will take responsibility for your issue. Should you wish to speak to a team member about your complaint, please phone 1300 789 084 8.30am – 5.30pm Mon – Fri.

If you wish to lodge a written complaint you can send correspondence to info@uglybill.com.au
Or
Ugly BiLL Customer Relations
PO Box 502
CLEVELAND QLD 4163
Ugly BiLL aim to respond to your complaint within 48 hours and resolve complaints within 10 working days of receipt of the complaint.

 

If your complaint is not resolved and you would like it investigated further, we will escalated to a Senior Case Manager.
To ensure your complaint is resolved, we may need to contact you to find out more information and to discuss the matter with you. We ask, while your complaint is being investigated, that amounts that are not in dispute are paid on time. Should your matter require extra time to resolve, we will discuss this with you and provide you with updates.
If you are not satisfied with the case review of your complaint, you can ask the Telecommunications Industry Ombudsman (TIO) to assist, after you have spoken with us.

To lodge a complaint with the TIO you can call 1800 062 058 or write to:

 

TIO

PO Box 276

Collins St West VIC 8007

 

 


Request a Quote

To find out exactly how much Ugly BiLL can save you, simply complete this form and attach your most recent complete telephone account.

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